Deliveries and delivery notes
Each delivery note sits on its order with the carrier and a tracking link when a shipment number is recorded. The first delivery note moves the order to In Delivery, so the retailer sees what is on its way.
Aftersales in fashion wholesale, finally in one place.
Delivery notes, claims, returns, reorders and invoices between brands, showrooms and retailers sit on the order they belong to. Your order system stays where it is. What changes is the work after the order, with fewer emails, spreadsheets and phone calls.
What aftersales covers.
Documents on the right order
Order confirmations, delivery notes, invoices and credit notes arrive by upload or, where enabled, by forwarded email. Your team reviews them, and each one lands on the order it belongs to.
Claims with photos
A retailer reports a claim with photos and the affected pieces. The brand decides the outcome, such as a credit note, a return or a replacement. The whole conversation stays on the case.
Returns and swap requests
A return is its own order, and a credit note can follow. A swap request asks for a return and a reorder at once. When the brand accepts it, both are created.
Reorders
Retailers send a reorder request as a ticket. Brand and showroom open the brand’s own order system right from the request. Once the brand accepts, the reorder sits next to the earlier orders.
Invoices and payments
Reminders go out before and after the due date, on the days the brand chooses. Retailers pay by card through the brand’s own Stripe account once it is connected, and the payment comes back matched to the invoice.
The order takes a day. Everything after it takes the season.
Today that work runs through email threads, spreadsheets, chat groups and phone calls. On Labelloop every message sits on the case it is about. Nobody has to ask where a delivery or a payment stands.
One record for all three sides.
Before you ask.
What is aftersales in fashion wholesale?
Everything that happens between brand, showroom and retailer after the order is placed. That means deliveries and delivery notes, documents, claims, returns, reorders, invoices and payments. From our years as fashion agents we know it takes up most of a showroom’s working week.
Does Labelloop replace our ordering tool?
No. Your ordering tool stays and the order keeps running where it runs today. Labelloop picks it up from there through your order confirmations, delivery notes and invoices.
How does a retailer report a claim?
Right in Labelloop, with at least one photo, the item, size, quantity and reason. Brand and showroom are notified by email, and the retailer hears from Labelloop when the status changes.
Can I pay the way I already pay?
Yes. If the brand has connected its Stripe account, you pay the invoice online right in Labelloop. If not, you pay the way you agreed with the brand, and the invoice still shows its status to both sides.
Is Labelloop really free for retailers?
Yes. The costs sit with your suppliers. That does not change after a trial period, there is none.
Show us how your aftersales runs today.
Talk to us and we’ll look at your season together, from the first delivery note to the last open invoice.
Let’s Talk Four short steps, about a minute.